Frequently Asked Questions about Joya and about sex toys.

For your convenience, we have gathered a list of commonly asked questions related to sex toys and Joya products. If you cannot find here the answer you are looking for, please feel free to write to us and we will make best effort to send you an answer.


  • Processing Orders
  • Warranty and Returns
  • Becoming a Reseller
  • Types of Sex Toys
  • Materials Sex Toys are Made From
  • Lubricants
  • How to place an order?

    Placing an order through JOYA™ for you Ltd. website is simple and secure. After you add items to your cart and proceed to checkout, you will be redirected to PayPal secure interface for payment.

    Minimal personal information is required to process your order. You may make any changes to your information at any time by going to the 'My Account' page.

    Please refer to our Privacy & Terms page for more information.

  • How is payment done?
    Payments will be processed through PayPal secure interface and your payment details will not be retained on JOYA™ for you Ltd. servers. Please refer to our Privacy & Terms page for more information.
  • What are the visible details on the package you send with my order?
    Your order will arrive in a closed and discrete package without any disclosing details of the content of the package except JOYA's logo.
  • Do your products come with a warranty?
    All of JOYA's adult novelty products that can be identified by the “JOYA” trademark, trade name, or logo annexed to it arrive with a six month limited warranty against defects in materials and workmanship under normal use.
  • Can I return a product I have purchased?

    JOYA™ for you Ltd. will accept returns for orders only in the circumstance of manufacturing defects, or in the case of error in shipment related directly to non-conformity with your order.

    Returns will only be accepted after formal approval and within 3 weeks of the arrival date. In addition, due to the intimate nature of our products, returns will not be accepted unless the returned items are clean and in their original packaging.

  • How can I sell JOYA products?

    If you wish to carry JOYA products, please use our 'Distributors' directory to locate a distributor in your region. If you cannot find one, please contact us at sales@joya4u.com.

    If you would like to inquire about distributing our products in your geographic region, please contact us at sales@joya4u.com.

  • What is a "Sex Toy"?

    A sex toy is any object or device that is primarily used in facilitating human sexual pleasure.

    The most popular sex toys are designed to resemble human genitals and can be classified as vibrating or non-vibrating. A related "softer" term is adult toy or marital aid.

  • What is a Vibrator?

    A vibrator is a vibrating device intended to stimulate the nerves of the body for a relaxing and pleasurable feeling. Vibrators intended for sexual use are often phallic in appearance but can also come in a wide range of shapes and sizes, allowing internal as well as external use.

    Penetrative vibrators usually measure twelve to eighteen centimeters (five to seven inches) in length and two to five centimeters (one to two inches) wide to mimic the size of an actual penis.

    Anal vibrators are typically shorter than general penetrative vibrators, and have a flared base to prevent the device from becoming lodged in the rectum.

    G-spot vibrators are curved at the end to facilitate stimulation of the female G-spot or male prostate.

    Bullet vibrators are small, bullet-shaped vibrators that can be used for direct stimulation or inserted into other sex toys to increase stimulation.

    Vibrator wands are large vibrators that generally plug into a wall socket (versus operating on battery power) and are marketed as back massagers. They are typically used for clitoral stimulation.

    Vibrators often allow people to achieve orgasm faster and easier and are often said to provide stronger orgasms than those produced by manual stimulation alone.

  • What is a Dildo?

    A dildo is a non-vibrating sex toy, often explicitly phallic in appearance, designed for sexual stimulation of the vagina and/or anus.

    Dildos are generally made of silicone rubber, or occasionally more creative materials such as metals or glass. They are often made to resemble a penis. A double-ended dildo is a long, usually flexible dildo with both ends designed for penetration. It allows for mutual penetration between two persons (or for double penetration of a single female, both anally and vaginally).

  • What are Anal Toys?

    Butt Plugs are shorter dildos intended for anal insertion. They tend to have a flared base to prevent the device from becoming lodged in the rectum. Anal Beads are balls or bumps on a string or a semi-rigid wand. They are inserted into the rectum and then removed with varying speeds.

    Prostate Massage toys are specially curved dildos that aim to stimulate the prostate.

  • What is a Nipple Toy?
    A nipple clamp is a clamp used to stimulate the nipples by applying varying degrees of pressure. Suction devices are generally either rubber or glass, fit around the nipple, and cause nipples to become more sensitive due to engorgement. Glass suction devices may use either heat or a pump to create suction.
  • What is a Penile Toy?

    Cock rings in their most basic form enhance and prolong a man's erection by keeping blood inside the penis. Some models include a protruding clitoral stimulator, designed to stimulate the clitoris during sex.

    A triple crown is a cock ring that has additional rings for restraining the testicles. In orgasm, the testicles usually retract toward the body before ejaculation. A triple crown changes and intensifies the sensation of orgasm by forcing the testicles to stay away from the body.

    "Pocket pussies" or "vaginas" or "masturbators" are modeled to accept a penis for simulated intercourse. They can be shaped like vaginas, anuses, or anything with a hole for penetration.

    A penis sleeve is a cylindrical device that is placed on the shaft of the penis, with the aim of increasing stimulation for the person being penetrated. They often have soft bumps intended to provide further stimulation.

    A docking sleeve is a cylindrical device similar to a penis sleeve, but is open at both ends, so that two men can dock.

  • Silicone

    Silicone is soft and lifelike, it is hypoallergenic, warms up quickly to body temperature, non-porous therefore easy to clean (with mild soap and water, or boiled for sterilization). Unlike jelly rubber and other porous materials, silicone can be sterilized in temperatures up to 600 degrees F. It can be bleached in a 10% bleach solution.

    When using lubricants with silicone sex toys it's important that silicone or silicone based lubricants are not used to avoid damage to the toy.

  • Cyberskin
    Cyberskin, also known under other brand names, a thermal plastic elastomer (mixture of PVC and silicone), is currently the closest emulation of real skin. As it is porous, it cannot be sterilized completely but may be cleaned with anti-bacterial soap and water. Bacteria can build up easily in the toy and should never be used if there is a tear or hole in the cyberskin. A water based lubricant is best for Cyberskin toys.
  • Latex Rubber

    Latex rubber, also called jelly rubber, is commonly used for sex toys; it is a flexible and inexpensive material allowing the user more options in size and look.

    Latex is very porous and it must be cleaned thoroughly (with an antibacterial and water or sex toy cleaner). Even with cleaning, it cannot be sterilized. Like Cyberskin, all usage must be discontinued if there is a tear or hole in the rubber.

    Most rubber toys contain phthalates, a chemical used to soften rubber (also present in household items that contain plastic, such as baby bottles), that has been proven to cause cancer in animal experiments. Due to its porousness and the presence of phthalates, it is recommended by many experts that one use a condom with each use for protection against bacterial infection or adverse effects by phthalates.

    Water and silicone-based lubricants can be used with Latex toys, oil-based lubricants and petroleum jelly should never be used with latex as these will disintegrate the toy.

  • Glass Sex Toys

    Glass sex toys are commonly made from clear medical grade borosilicate glass (“hard glass”) of which Pyrex is a brand. This material (essentially “lead-free crystal”) is completely non-toxic and will withstand extreme temperatures as well as physical shock without compromising its structural integrity.

    Glass toys made of borosilicate are completely safe. A properly annealed inch thick piece of borosilicate will withstand up to 3,000 lbs of pressure and extreme heat and cold. Glass dildos are also non porous and can be sterilized to help prevent infection with reuse.

    These types of sex toys are not only durable, but also very visually appealing often considered by some to be works of art. Glass sex toys are a viable and long lasting alternative to the less expensive and less appealing toys on the market.

  • Water Based Lubricants
    Water based lubricants are very popular and considered to be very safe to use since they rarely cause skin irritation nor damage to the toy. Their biggest disadvantage is that they dry up faster than other lubricants therefore there is a need to use it often and in large amount.
  • Silicone Based Lubricants
    Silicone based lubricants are suitable to use with latex, rubber or plastic toys but NOT with silicone toys since it can damage the toy. When applied, only a small amount is necessary.
Sphere Intimate Massager Naturel Silicone Dildo Tulip Silicone Vibrator