Contact info:

JOYA 4U Ltd.
P.O.B. 211, Tel-Aviv 61001, Israel
info@joya4u.com

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Top Questions

 
  • Processing Orders
  • Warranty and Returns
  • Becoming a Reseller
  • How to place an order?

    Placing an order through JOYA™ for you Ltd. website is simple and secure. After you add items to your cart and proceed to checkout, you will be redirected to PayPal secure interface for payment.

    Minimal personal information is required to process your order. You may make any changes to your information at any time by going to the 'My Account' page.

    Please refer to our Privacy & Terms page for more information.

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  • What are the visible details on the package you send with my order?
    Your order will arrive in a closed and discrete package without any disclosing details of the content of the package except JOYA's logo.
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  • How is payment done?
    Payments will be processed through PayPal secure interface and your payment details will not be retained on JOYA™ for you Ltd. servers. Please refer to our Privacy & Terms page for more information.
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  • Do your products come with a warranty?
    All of JOYA's adult novelty products that can be identified by the “JOYA” trademark, trade name, or logo annexed to it arrive with a six month limited warranty against defects in materials and workmanship under normal use.
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  • Can I return a product I have purchased?

    JOYA™ for you Ltd. will accept returns for orders only in the circumstance of manufacturing defects, or in the case of error in shipment related directly to non-conformity with your order.

    Returns will only be accepted after formal approval and within 3 weeks of the arrival date. In addition, due to the intimate nature of our products, returns will not be accepted unless the returned items are clean and in their original packaging.

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  • How can I sell JOYA products?

    If you wish to carry JOYA products, please use our 'Distributors' directory to locate a distributor in your region. If you cannot find one, please contact us at sales@joya4u.com.

    If you would like to inquire about distributing our products in your geographic region, please contact us at sales@joya4u.com.

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